Privacy policy

Why do we use it?

At NAINTAARA OPTICALS, we value and respect the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, whether through our website, mobile application, or in-store visits. By accessing our services, you consent to the practices described in this policy.

  1. Information We Collect

We collect the following types of personal information when you interact with us:

  • Personal Identification Information: Name, contact details (email, phone number), shipping/billing address, date of birth, etc.
  • Payment Information: Credit/debit card details or other payment methods.
  • Device and Usage Information: IP address, browser type, device type, operating system, cookies, and usage data (e.g., pages visited on our website).
  • Transaction Data: Purchase history, preferences, and any other relevant information related to your transactions with Naintaara Opticals.
  • Communication Data: If you contact us via email, phone, or social media, we may collect information related to the communication, such as the content of the message and your contact details.
  1. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To fulfill your orders, process payments, and deliver products.
  • Customer Support: To respond to inquiries, process returns or exchanges, and provide after-sales support.
  • Improve Services: To improve the functionality and performance of our website, products, and services.
  • Marketing and Promotions: To send you promotional content, newsletters, or offers (only if you have opted in to receive such communications).
  • Legal Compliance: To comply with legal obligations, enforce our policies, or respond to lawful requests from government authorities.
  1. How We Protect Your Information

We implement a variety of security measures to safeguard your personal information. These include:

  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information during transmission.
  • Data Access: Access to personal information is restricted to authorized personnel only.
  • Secure Servers: Our website is hosted on secure servers, and we regularly update our security measures to prevent unauthorized access, modification, or deletion of data.
  • However, please note that while we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
  1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies allow us to track user activity and gather information such as:

  • How you navigate our website
  • Your preferences and settings
  • Items you add to your cart

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use some features of our website.

  1. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in processing payments, delivering orders, hosting our website, or providing customer support.
  • Legal Requirements: We may disclose your personal information if required by law, court order, or government regulation.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
  1. Your Rights and Choices

As a customer in India, you have the following rights under the Personal Data Protection Bill, 2019 (or applicable data protection laws):

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections or updates to your personal information if it is inaccurate.
  • Deletion: You can request the deletion of your personal information, subject to certain legal or contractual obligations.
  • Opt-Out: You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
  1. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will update the effective date at the top of the page. We encourage you to review this Privacy Policy periodically.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: hello@mynaintaara.com
  • Phone: 925050993

By using Naintaara Opticals services, you acknowledge and agree to the terms of this Privacy Policy.