Return and Refund Policy

 

At Naintaara Opticals, we are committed to ensuring that you are completely satisfied with your purchase. If you are not entirely happy with your product, our return and refund policy offers you peace of mind.

1. Eligibility for Returns
- Items must be returned within days from the date of purchase.
- The product should be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase or receipt is required for all returns.
- Prescription glasses and custom-made items can only be returned if they are faulty or incorrect due to our error.

2. Non-returnable Items
- Gift cards
- Discounted or clearance items (unless defective)
- Contact lenses once opened or used
- Eye masks if the box has been opened
- Customized or personalized lenses and frames.

3. Exchange Policy
- Items eligible for return can also be exchanged for a different model or size of equal value.
- Exchanges are subject to stock availability.
- If the item is of higher value, the price difference will need to be settled before dispatching the new product.

4. Refund Process
- Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- For late or missing refunds, we suggest contacting your bank or credit card provider first before reaching out to us.

5. Return Shipping
- Return shipping costs will be borne by the customer unless the product is defective or incorrect due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Products
- If your product arrives damaged or is defective, please contact us immediately at [hello@mynaintaaara.com] with photos and a description of the issue.
- We will arrange for a replacement or refund once the issue is verified.

7. Cancellation Policy
- Orders can be canceled if the cancellation request is made within 24 hours of placing the order.
- After this period, the order will be processed, and our standard return policy will apply.

8. Contact Information
For any queries regarding returns or refunds, please reach out to us at:
- Email: hello@mynaintaara.com